Responsibility policy

Responsibility Policy

At Cannakan, we are committed to providing a high standard of service and products. This Responsibility Policy outlines the responsibilities of both the customer and our store to ensure a smooth and positive shopping experience for all parties involved.

Customer Responsibilities

As a customer, it’s important that you:

  1. Provide Accurate Information: Ensure that the information you provide, such as billing and shipping details, is accurate and up-to-date. This helps us process your order and deliver your items promptly.

  2. Read Product Descriptions Carefully: Please read product descriptions, specifications, and sizing charts before placing an order. If you have questions, feel free to contact us for clarification.

  3. Check Order Confirmation: After placing your order, review the order confirmation email to ensure all details are correct. If there is a mistake, please contact us immediately to resolve the issue.

  4. Handle Goods Responsibly: Once you receive your order, take care in inspecting it and handling the goods as soon as possible. If you have concerns about damage or defects, notify us immediately.

  5. Return Items within the Specified Timeframe: If you wish to return an item, please make sure to follow the instructions in our [Return & Refund Policy], and ensure that the product meets our return requirements, including time frames and condition.

  6. Follow Shipping and Delivery Terms: Understand that shipping times are estimates and delays may occur. You are responsible for ensuring that someone is available to receive your order if it's shipped to your address.

Our Responsibilities

At Cannakan, we take pride in providing high-quality products and customer service. Our responsibilities include:

  1. Providing Accurate Product Information: We are committed to providing accurate and up-to-date information about the products we sell, including descriptions, prices, and availability.

  2. Processing Orders Promptly: We will process and ship your orders in a timely manner. We will notify you if there are any issues with stock or delays in shipping.

  3. Customer Support: We are dedicated to providing assistance when needed. If you have any concerns or issues regarding your order, our customer support team will be available to help.

  4. Privacy and Data Security: We are committed to protecting your personal information and will only use it for purposes related to your order and our communication with you. For more details, refer to our [Privacy Policy].

  5. Defective or Damaged Goods: If you receive a defective or damaged product, we will take responsibility for resolving the issue through a return, refund, or exchange, in accordance with our [Return & Refund Policy].

  6. Complying with Legal Requirements: We will adhere to all applicable laws and regulations governing the sale of products, privacy, and customer protection.

Limitation of Liability

While we strive to offer the best products and services, we cannot be held responsible for:

  1. Delays in Delivery: We are not responsible for shipping delays caused by third-party carriers, customs, or other unforeseen circumstances.

  2. Incorrect Information from Customers: We are not responsible for any issues or delays caused by inaccurate or incomplete information provided by customers.

  3. Product Misuse: We are not liable for damage or injury caused by improper use of our products. Please follow all usage instructions and warnings provided.

  4. Third-Party Links and Services: Our website may contain links to third-party sites or services. We are not responsible for the content, products, or services offered by these external sites.

Changes to This Policy

We reserve the right to update or modify this Responsibility Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the bottom of the policy. Please review this policy regularly to stay informed about our responsibilities and your obligations.

Contact Us

If you have any questions or concerns about this Responsibility Policy, please contact us at:

Cannakan
Email: Support@cannakan.com
Phone: +1 774.264.8080
Address: PO Box 3001 Westport, MA, 02790