Shipping policy

We strive to ship all orders as quickly as possible. Shipping times are estimates and may vary based on location, carrier performance, availability, and other factors beyond our control.

Once your order has been shipped, you will receive a tracking number to monitor delivery progress, except for filter-paper-only orders shipped using our free shipping option.

Free shipping for filter-paper-only orders: To offer free and low-waste shipping for these lightweight items, filter-paper-only orders using our free shipping option are shipped in a stamped envelope via USPS First-Class Mail. This shipping method does not include tracking or delivery confirmation. By selecting free shipping for a filter-paper-only order, the customer acknowledges that no tracking number or carrier delivery scan will be provided.

For tracked shipments, delivery is considered complete once the package is marked as delivered by the carrier to the shipping address provided at checkout, or when the package is made available for pickup at the designated carrier location.

Filter-paper-only orders using our free shipping option are shipped without tracking and therefore do not receive a carrier delivery scan. Customers are responsible for providing a complete and accurate mailing address and ensuring that they can receive mail at the address provided at checkout.

It is the customer’s responsibility to ensure that the shipping address provided at checkout is accurate and secure. We are not responsible for delays, losses, or misdelivery resulting from incorrect or incomplete shipping information provided by the customer.

In cases where a tracked package is held for pickup at a carrier location, the customer is responsible for retrieving the package within the carrier’s designated timeframe.

Risk of loss and title for tracked products pass to the customer upon carrier confirmation of delivery.